General Terms
In order to reserve a condo, it is required that at least one guest is 25 years of age or older and occupies the unit for the entire duration of their stay.
The terms of this agreement are:
- The terms contained within this agreement.
- The terms & conditions contained in any online rental agreement, confirmation, directions, instructions, and guest/hand/house book.
- Any condominium of homeowners’ association rules.
- Any options, optional agreements, and waivers.
- The Payment Authorization Form.
- Should any conflicts arise, the terms of this agreement shall prevail.
Check-In and Check-Out
Check-in: 4 PM
Check-out : 10 AM
Location:
Business Hours of 9am-6pm:
- Royal American Beach Getaways Welcome Center
- 9400 South Thomas Drive, Panama City Beach, Fl. 32408
After Hours:
- Boardwalk Beach Hotel and Convention Center Front Desk
- 9600 South Thomas Drive, Panama City Beach, FL 32408
Remote Check-in units:
- Please go directly to your condo. Your code and address is provided the morning of arrival and activates and deactivates at schedule check-in and check-out times.
There is no compensation for a delayed check-in. You must report any issues within 24 hours, or you have waived any related claims. Responses shall be made in a time frame and to the degree that Royal American Beach Getaways deems appropriate. Reports are proper only when made to
GuestsWin@RABeachGetaways.com or 1(800)224-4853
Documentation. Copies of both sides of the credit card used for payment and government issued photo ID are required and must match the registered Guest.
Upon check-out, please leave the property reasonably clean. Place trash in trash chute or receptacle, place dishes in dishwasher & start, and place linens in tub. And, please leave your key cards and wristbands (if applicable) on the kitchen counter.
Deposit and Cancellation Policy
To secure your reservation, Royal American Beach Getaways requires one night’s stay plus tax as the deposit. Full payment is due 30 days prior to arrival. Guests cancelling are charged a cancellation fee in the amount equal to all payments made. Reservations will be cancelled with no refund if Guest provides false information during the reservation process or plans advertises or hosts a Party, defined as exceeding the occupancy limit. There are no refunds for unmet expectations resulting from weather, natural disasters, personal or any other reason unless contained herein. Rescheduling will be permitted, but not refunds, when required by law, due to a mandatory evacuation of the rental property or legally defined impracticality, impossibility, or frustration of purpose, provided the reservation is rescheduled before the original scheduled arrival date, payment is made for any rate increase, and the new arrival date is within 1 year. Mgt. Co. reserves the right to cancel reservations and refuse service to anyone, to the extent permitted by law. Travel insurance is recommended. The remedy for cancellations is travel insurance, Subject to limitations, Travel Protection Insurance provides an array of travel protections. Guests can potentially avoid this loss with the purchase of CSA Travel Protection Insurance. In addition to covering cancellation or stay interruptions, the insurance covers travel delays, baggage delays, rental car damage plus emergency/medical expenses. For questions concerning CSA Travel Protection Insurance or to make a claim due to cancellation, please call CSA directly at 866-999-4018. The insurance premium, 6.95% of the full payment, is nonrefundable and non-transferable.
Additional Reservation Terms
Payment Methods. Royal American Beach Getaways accepts Visa, MasterCard, Discover and American Express, or payment via your reservation source. A Payment Authorization Form must be received 3 days prior to scheduled arrival.
Group Reservations. Additional Group terms apply and are available upon request.
Confirmation. Royal American Beach Getaways will send a confirmation email with property specifics, directions, and access information.
Specific Unit Limitations. There will be a starter set of toilet paper, bar soap, shampoo, conditioner, paper towels, garbage bags, dishwasher pods, laundry pods, and clean linens. All else is Guest’s responsibility. Locked cabinets and/or doors are for the owner’s personal use.
Occupancy Requirements. Maximum occupancy, not just for overnight occupants, is two (2) guests per Bedroom + two (2) additional guests. Guest must be at least 25 years old; an occupant of the Property; and must ensure compliance with the occupancy terms by all members of the Guest’s
party.
Resort Fees
- Required fees varies by property. Refer to the property description or ask us for details. Fees include:
- Registration Fee. Paid by Mgt. Co.
- Additional Vehicles. Generally limited to 1 additional vehicle.
- Cleaning Fee.
- Service Fee. Applies to 3rd party reservations.
- Limited Damage Protection Fee: Non-refundable. Participation fee is $65. The Waiver is part of the rental agreement.As an enrollee, Guest will not be obligated to pay for damage to cover real or personal property of the Owner of the rental unit. Mgt. Co. waives the right to charge Guest for covered damage to Property due to inadvertent acts. All claims must be reported promptly to GuestsWin@RABeachGetaways.com. Damages or claims not immediately reported to the management company will not be covered under this damage protection clause. Inadvertent acts exclude omissions during the reservation period. The maximum benefit is $1000.00. Damage or theft resulting from the following are not covered: Acts of God
• Intentional Acts
• Gross negligence or willfull and wanton conduct
• Any cause, absent notice immediately upon discovery
• Normal wear & tear
• Theft without a valid police report
• Damage caused by any animal, motor vehicle, watercraft, BBQ grills, candles, cigarettes, vape pens, other smoking devices, damages to linens or towels, or any cause in breach of this agreement. All claims of theft or damage will be administered by the staff, which has sole authority to reasonably determine the nature & extent of damages, necessary repairs, and eligibility for the waiver of liability described herein. The Damage Waiver is not a form of insurance and there exists no 3rd party beneficiaries. Mgt. Co. does not guarantee full coverage for Guests. Guest understands that (s)he is fully liable for any costs of damages not covered by the Damage Waiver program
Additional Charges and Forfeiture. Guest is not entitled to a refund, partial or otherwise, if removed or ejected from property for violation of this agreement. Guest will be charged what is agreed to be a no punitive amount as listed below for the following occurrences:
- $500 for each unauthorized animal or each 4 hours or portion thereof of late checkout.
- $150 for each invitee or licensee who is unauthorized or in excess of the occupancy limit, failure to return keys, passes, fobs etc., failure to secure any pool fence gates, and doors; and violating terms concerning pool equipment including pool alarm (which is a crime), air conditioning, smoke detectors, outdoor furniture, cleaning including for dirty dishes and leaving trash or other items to be disposed, unreturned beach passes, extra cleaning due to Illness of member of Guest’s Party, and the non-emergency use of fire extinguishers.
- The invoiced amount plus $250 for odor removal due to smoke or otherwise, to remedy fines issued, replacement of missing items, damages not covered by the Damage Waiver, stains, bed bug treatment, technical support, long distance phone calls, and pay-per-view purchases.
Health and Safety Concerns
Bed Bugs. The Property has been inspected to ensure no bed bugs are present, so the presence of any bed bugs is presumed to have been caused by Guest unless Guest provides clear and convincing proof otherwise. Guest must vacate the property immediately without refund and pay for treatment to remove the bed bugs. Allergens and Aggravants. Houses are cleaned according to usual and customary accommodations standards by Mgt. Co. Guest assumes responsibility to remediate any symptoms resulting from allergies or aggravants, including but not limited to coughing and sneezing.
Animal Policy
Pet Policy. Pets are not allowed unless specifically authorized in writing; subject to size & breed limitations; and payment of a $150 pet fee.
Emotional Support Animals (ESA’s). ESA’s are subject to the pet policy. Service Animals. “Service Animals, “as defined by §413.08, Fla. Stat. (2017) and including animals in training, are exempt from this section. A person who knowingly and willfully misrepresents herself or himself as using a service animal or being qualified to use a service animal commits a misdemeanor of the second degree, punishable as provided in s. 775.082 or s. 775.083. Removal. Mgt. Co. reserves the right to remove any animal for inappropriate behavior.
Grievance Policy
Please contact us immediately with any complaints or concerns and we will do all we can within our policies and reason to accommodate you. That’s our guarantee! Guests have a duty to report any complaints and allow a reasonable time to cure.
Property Access And Use
Access by Mgt. Co. Mgt. Co. and its agents may enter the Property as necessary to protect or inspect The Property; for repairs or services; for viewing by prospective buyers, or; for emergencies. Notice must be provided to extent reasonable under the circumstances. Parking. RV’s, trailers, campers, boats, buses, & all non-passenger vehicles are prohibited. Commercial Use. Commercial use of the Property is prohibited, including but not limited to, public events or productions. Air Conditioning. Guest cannot set the Air Conditioning below 68° or the Heat above 78°, change the fan from Auto, leave any doors or windows open, or leave the blinds open. Safe Use. Guest shall comply with all laws and rules affecting it. Fireworks, gas grills, open flames, intoxication by occupants, and inherently dangerous activities are prohibited. Fire extinguishers must be used appropriately. Report chirping alarms, as they indicate low batteries in safety devices. Furniture cannot be taken outside. Alarms and smoke detectors cannot be tampered with.
Use the overhead stove fan when cooking to avoid accidental activation of smoke detector. The quiet enjoyment of neighbors must not be disturbed. Social Functions on the Property. No parties, groups, gatherings, events, or other social functions are allowed unless specifically authorized by Mgt. Co. Upon a violation of this term, Guest agrees to vacate the Property, or be subject to removal by police. On-Site Services. Any on-site services outside of those provided by Mgt. Co. require written consent by Mgt. Co. before being allowed on the Property. Maintenance. Property will beinspected prior to Rental Period, to ensure that the Property is clean, and in good repair. Guest must provide notice of any problems within 24 hours of discovery or the time a reasonable person would have discovered the problem, or Guest waives any related claims. Responses shall be made as Mgt. Co. reasonably deems appropriate. Absent gross negligence by Mgt. Co., faulty equipment, appliances, cable, internet & phone services;
temporarily interrupted utility service; bugs; noise, construction, a warm refrigerator, a cold pool, or; inclement weather, and other similar complaints do not constitute breach of contract. Service charges resulting from a false report by Guest, as reasonably determined by a service provider, shall be charged to Guest. Cleanliness. There is no daily maid service.
Party Responsibility
Risk of Loss. Each Party shall be responsible for loss, damage, or injury caused by his/her/its own negligence or willful conduct, or concerning
Guest, also caused by members of Guest’s party and Guest’s licenses & invitees. Insurance. Each party must carry appropriate insurance. Lost or
Stolen Property. Mgt. Co. is not responsible for lost or stolen property. Guest agrees that personal property left on Property at the end of Rental
Period shall be deemed abandoned if good faith attempts to return it fail. Default Status of Persons. Guest agrees that all persons on Property
have transient status pursuant to § 82.045 Fla. Stat. (2017). Grounds for Removal. Guest agrees Mgt. Co. has the right to remove any persons in
violation of § 509.141 Fla. Stat. (2017). And, Guest agrees to vacate, agrees Mgt. Co. has the right to remove Guest & Guest’s party for breach of
this agreement, and Guest waives any statutory right to a refund. Remedies. The sole remedy for failure to provide reserved accommodations is
a prorated refund, including for late check-ins. There are no free upgrades due to unavailable accommodations. Waivers. Mgt. Co. warrants
property quality only to the extent it satisfies legal and contractual requirements, notwithstanding any pictures and presentations otherwise
which, despite Mgt. Co.’s reasonable efforts otherwise, could be construed as not being not as described. And Guest waives his or her right to
claim the property was not as described. Replacement Cost. Guest will be charged for replacement cost and administrative fees enquired as a
result of Guest’s breach, negligence, or willful conduct.
Legal Terms
Entirety. This is the entire agreement, superseding all related previous negotiations, agreements, and UCC implied terms. Headings. Headings are solely for convenience, do not constitute part of the agreement, and do not affect its interpretation. Interpretation. This agreement shall not be construed in favor of the non-drafting party. Modification. Only Royal American Executive Management team has authority to modify this Agreement, which must be in writing. Assignment. Any attempted assignment, delegation, or sublease of this Agreement by Guest is invalid.
Severability. If any provision of this Agreement is invalid or unenforceable under governing law, it shall, to the extent possible, be construed or applied in such a manner as will permit enforcement; otherwise, this Agreement shall be construed as if that provision had never existed. Warranties. No warranties exist unless expressly stated herein. Discretion. Mgt. Co. has sole discretion concerning determination of breach or remedy, subject to good faith and adherence to usual and customary practices in the vacation home market. Reliance. Guest acknowledges that he/she/it has not relied upon any current or prior representations or understandings and waives any related rights or claims. Performance. Mgt. Co. is excused from performance when made impracticable by the occurrence of a contingency, the non-occurrence of which was a basic assumption on which the contract was made. Waiver. No breach of this Agreement will be waived without the express written consent of the Party not in breach. Indemnification, Et Al. Guest shall defend, hold harmless, and indemnify Mgt. Co, its affiliates, and its respective officers, directors, agents, and employees from any and all third-party claims, demands, losses, causes of action, damage, lawsuits, judgments, including attorneys’ fees and costs, arising out of, or relating to Guest’s rental under this Agreement, including for pre-litigation and non-litigation legal fees. Remedies. The exclusive remedy for breach or other actions connected to this contract is limited to actual financial losses, and as governed in this agreement, reasonable attorneys’ fees & costs, which is agreed to be an adequate remedy. Regardless of the failure of the exclusive remedy, Mgt. Co. will not be liable for consequential or incidental damages. Liquidated Damages. The parties agree liquidated damages in this agreement constitute non-punitive and difficult to forecast damages. Chargebacks. Guest waives any right to dispute a credit or debit charge, request or demand a chargeback, or dispute that a detailed item description was provided, contact information was clearly and prominently displayed, and grievance policy instructions were provided. Forum. For litigation between the parties, unless subject to arbitration, the Fourteenth Judicial Circuit of Florida shall be the exclusive forum for any claims related to this agreement unless there exists exclusive Federal jurisdiction, in which case it shall be the U.S. Dist. Ct. for the Northern Dist. of FL. Choice of Law. Claims shall be governed by the laws of FL to the exclusion of all other laws, conflict of law principles, and legal theories. The parties waive their rights to a jury trial. Attorney’s Fees. Mgt. Co. shall be entitled to reasonable attorneys’ fees and costs from the Guest for defending chargeback demands, negative public, social media, BBB claims, administrative, or other complaints and arbitration, litigation arising out of this agreement or otherwise. Third Party Beneficiaries. No party has third-party beneficiary rights under this agreement as any benefits received are merely incidental. Data Usage. Guest consents to the use by Mgt. Co. of its data, subject to governing law. Confidentiality. Guest agrees to not communicate with code or law enforcement regarding their accommodations.